Kasaraa Return Policy:-

At Kasaraa, we aim to provide the best shopping experience for our customers. We offer a 15-days return and replacement policy for all unused and unworn items, AND in the same condition as when they were delivered, Simply ensure your item meets the conditions mentioned to qualify for our no-hassle return policy.

Kasaraa reserves the right to process refunds after inspecting the returned items to ensure they meet our return standards. If you have purchased a Kasaraa product from a source other than the Kasaraa Website, Kasaraa App, please refer to the return policies of the original place of purchase.

Please note that any shipping charges paid at the time of placing the order are non-refundable in the case of returns.

Refund Policy :

In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.

1. Return Process: The refund will be initiated once we receive the returned product back in our warehouse.

2. Refund Approval: Upon approval of the refund, the amount will be credited back to the original payment method within 3 to 4 business days.

Thank you for your understanding.

If you have requested the return of any of your products, the refund will be initiated once we receive the product back in our warehouse.

We thank you for shopping with Kasaraa and appreciate your understanding.

Based on the provided content, here are some additional details:

– Return standards: The items being returned must be unused, unworn, and in the same condition as when they were delivered. This means that the products should not show any signs of wear or damage.

– Stores: According to the provided information, Kasaraa does not have physical stores. Customers can purchase Kasaraa products through the Kasaraa Website.

If you need more detailed information or have any other questions, feel free to ask!

Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.

Return Process: You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.

In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer’s refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
For more detailed TnCs, please refer to our Terms of Service page: TERMS OF SERVICE LINK